Service Availability & Support Policy

We aim to keep WeLead available 99.5% of the time in each calendar month, measured across the platform's core features: sign-in, the dashboard, the website builder, lead search, invoicing and published site delivery. This is an operational target rather than a contractual service-level commitment, unless a separate signed agreement states otherwise.

We occasionally perform maintenance to deploy improvements or apply security updates. Planned maintenance is normally performed with minimal disruption and, where it is expected to affect availability, we aim to give at least 24 hours' notice in the product or by email. Emergency maintenance may happen without prior notice when needed to protect the platform or its users.

When an outage affects a significant number of users, we investigate immediately and communicate status as soon as we have reliable information. Updates are provided in the product or by email to affected account owners, and a summary is published after resolution where appropriate.

The availability target does not apply to interruptions caused by: your own network, devices or configuration; third-party services outside our control, including your email provider, payment provider, registrar or AI model provider; scheduled maintenance; force majeure events; or misuse, attacks or content that violate our Acceptable Use Policy.

Support is available through the in-app Help page and by email at petarbuisness010@gmail.com. Billing questions go to petarbuisness010@gmail.com, security reports to petarbuisness010@gmail.com, and complaints to petarbuisness010@gmail.com. Writing from the email address on your account helps us answer faster.

Our support team operates Monday to Friday, 09:00–18:00 Central European Time, excluding public holidays. Email received outside those hours is queued and handled on the next business day. Critical incidents are monitored outside these hours.

Response targets are the time to a first human reply, not time to resolution, and do not apply to requests outside the scope of the service. Regardless of plan, an outage affecting the whole platform is treated as critical and investigated immediately.

We continue to develop the platform, so features may be added, changed or retired. Where a feature you depend on is being removed, we aim to give at least 30 days' notice to subscribed accounts, except where a change is required for security or legal reasons.

For security incidents and breach notification, see our Security & Data Breach Information. For unresolved issues, see Complaints & Dispute Resolution.